Choosing a courier is no small feat. There is more to consider than speed and price, particularly with customers expectations increasing. After all, customers want packages to arrive faster and at a cheaper price than ever before.
Technology now plays a huge role in how efficient, reliable, and transparent a delivery company is. Having the right tools will make all the difference to your experience. In the end, your business should receive a significant boost when partnering with a courier that uses the right technology.
In this post, three key technologies have been listed – as well as why they matter to your organization. These technologies are must-haves for modern couriers.
Real-Time GPS Tracking
Do you want to see where your delivery is at any moment? Then real-time GPS tracking is necessary. Instead of guessing when a package arrives, you receive clear updates on its journey from pickup to drop-off. This is helpful for businesses and individuals alike.
If a customer is waiting for an important delivery, for example, then they can plan their day better. Alternatively, if you are sending something valuable, you have peace of mind knowing the item won’t disappear into the unknown. The latter is a big concern for businesses, especially when they must cover the cost of replacements.
GPS tracking also keeps couriers accountable. Drivers, like those hired by Couriers Atlanta, are aware that their routes are visible, which often results in safer driving and fewer delays. For customers, this means fewer missed deliveries and more accurate arrival times. You can say “goodbye” to uncertainty with this technology.
AI-Powered Route Optimization
There will be problems that occur when delivering goods. Road closures happen. Traffic builds up. Weather conditions change. A smart courier does so much more than just react to these situations – they plan around them. Artificial intelligence-powered route optimization assists with this.
AI-powered route optimization uses a specific type of software. This software looks at delivery locations, road closures, and traffic patterns to find the fastest and most efficient route. Routes are created automatically, with updates occurring as conditions change.
But why does this matter to a business? Well, you will experience faster deliveries and fewer delays – and your customers will greatly appreciate this. Better routes mean less fuel is used, too, which lowers costs and reduces environmental impact. This is a big win for everyone involved, both businesses and customers, as well as the planet.
Electronic Proof of Delivery
Electronic Proof of Delivery, otherwise known as EPOD, replaces paper signatures and handwritten notes with digital records. Again, a win for the environment. When a package is delivered, the driven captures a photo, signature, and/or timestamp using a mobile device. This creates a clear record, proving the delivery was completed. No more lost paperwork or confusion.
Disputes do occur at times. If, and when, they do, electronic proof makes it easier to check. Your customers receive confirmation of delivery instantly, sometimes with photos showing exactly where the parcel was left. This is a great tool to use when a customer isn’t home.
To conclude, technology doesn’t need to be complex to be effective. In fact, sometimes the simpler tools are the most efficient. The best courier services will use smart tools, like GPS tracking and route optimization, to make deliveries clearer, faster, and more reliable.
